Shipping policy
SHIPPING POLICY
Order Processing and Shipping
At Sunwhitebcn, we are committed to ensuring a seamless and efficient shopping experience for every customer.
All orders are processed within 1 to 4 business days. Once your order has been processed, it will be dispatched for shipment.
Estimated delivery times range between 4 to 15 days, depending on the destination and shipping conditions.
Please note: During special seasonal periods or high-volume dates (such as sales, holidays, or promotional events), order processing and delivery times may experience slight delays. This is completely normal due to increased demand.
Rest assured — your order is on the way and will be delivered.
Order Tracking
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number.
This number will allow you to track your package and monitor its status at any time.
You can also track your order directly from our website by visiting the main menu and selecting “Track My Order.”
Missed Delivery or Incorrect Address
If the recipient is unavailable at the time of delivery, or if the provided address is incorrect or incomplete, the order will be held at the nearest local post office.
Notification:
You will receive an email with detailed information about where and how to collect your order, including the post office address and a 15-business-day window to pick up your package.
Pickup Period:
Customers have 15 business days from the notification date to collect their package.
After this period, the order will be considered unclaimed and returned to the sender.
Return to Sender:
If the order is returned due to non-collection within the allotted time, the customer will be responsible for covering the reshipping costs should they wish to have it resent.
Accuracy of Shipping Information
Customers are responsible for providing complete and accurate shipping details at checkout.
Please verify your information carefully before confirming your order to avoid delivery delays or issues.
Customer Support
For any questions or issues regarding your order, please contact our customer care team:
📧 info@sunwhitebcn.com
📱 Instagram: @sunwhitebcn
Our team will be delighted to assist you.
Acceptance and Policy Updates
By placing an order on our website, you acknowledge and agree to the terms outlined in this Shipping Policy.
This policy is subject to periodic updates and revisions. We recommend checking this page regularly to stay informed of any changes.