Refund policy
RETURNS
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Our refund policy lasts 14 days. If 14 days have passed since you made your purchase, we will not be able to offer you a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition in which it was received. It must also be in the original packaging.
Several types of products are exempt from return. Perishable products such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary, hazardous materials or flammable liquids or gases.
Additional items that cannot be returned:
* Gift cards
Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
There are certain situations where only partial refunds will be issued: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened.
* Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery.
Refunds (if applicable)
Upon receipt and inspection of your return, we will send you an email notifying you that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days.
Late or Missing Refunds (if applicable)
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially reflected.
Then contact your bank. It often takes some processing time before a refund is reflected.
If you have done all of the above and still have not received your refund, you can contact us at sunwhitebcn@gmail.com.
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We will only make exchanges if the items are faulty or damaged. If you need to exchange it for the same item, please email us at info@sunwhitebcn.com.
Gifts
If the item was marked as a gift when it was purchased and we ship it directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift when it was purchased, or if the gift giver chose to have the order shipped to them and then give it to you, we will send a refund to the gift giver and they will be made aware of your return.
Shipping
Shipping costs to return your item are the responsibility of the customer. If you receive a refund, the return shipping cost will be deducted from your refund.
If you are shipping an item over €75, it is recommended that you use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your item back.
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Our refund policy lasts 14 days. If 14 days have passed since you made your purchase, we will not be able to offer you a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition in which it was received. It must also be in the original packaging.
Several types of products are exempt from return. Perishable products such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary, hazardous materials or flammable liquids or gases.
Additional items that cannot be returned:
* Gift cards
Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
There are certain situations where only partial refunds will be issued: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened.
* Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery.
Refunds (if applicable)
Upon receipt and inspection of your return, we will send you an email notifying you that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days.
Late or Missing Refunds (if applicable)
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially reflected.
Then contact your bank. It often takes some processing time before a refund is reflected.
If you have done all of the above and still have not received your refund, you can contact us at sunwhitebcn@gmail.com.
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We will only make exchanges if the items are faulty or damaged. If you need to exchange it for the same item, please email us at info@sunwhitebcn.com.
Gifts
If the item was marked as a gift when it was purchased and we ship it directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift when it was purchased, or if the gift giver chose to have the order shipped to them and then give it to you, we will send a refund to the gift giver and they will be made aware of your return.
Shipping
Shipping costs to return your item are the responsibility of the customer. If you receive a refund, the return shipping cost will be deducted from your refund.
If you are shipping an item over €75, it is recommended that you use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your item back.
